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Moving in /Residence

(Netherlands) Where do I book my move-in appointment?

You can book your move-in appointment here. Please be aware that appointments are provided on the first come first serve basis. If the calendar no longer shows times on specific dates, that means tha…

Updated 1 year ago by THE FIZZ

(Netherlands) What do I have to bring with me for the move-in (Documents)?

You will need to bring your passport for identification verification. There will be some forms for you to complete and/or sign, and there will be a verification that any amounts due have been paid. I…

Updated 6 months ago by THE FIZZ

(Netherlands) Where is move-in taking place? At which address? THE FIZZ?

Your move-in will be at the address of THE FIZZ Utrecht Manager’s office, which is located at Jongvrouw Sanderijndreef 47 in Utrecht. You will be greeted at the main entrance, which will be flanked b…

Updated 1 year ago by THE FIZZ

(Netherlands) What do I do if something breaks in my apartment?

If something breaks in your apartment, you are welcome to contact your residential management.

Updated 6 months ago by THE FIZZ

(Netherlands) What happens with my mail?

Of course, you will have your own mailbox with your apartment number. Packages sent to your apartment will be delivered to our on-site parcel lockers, which you can access 24/7 on the ground floor. I…

Updated 6 months ago by THE FIZZ

(Netherlands) How can I change my move-in appointment?

You booked your appointment at a certain hour but you cannot come? Appointment times cannot be changed for the same day, if all the time slots have been filled, or if it is within 12 hours of your ap…

Updated 6 months ago by THE FIZZ

(Netherlands) What do I need to bring with me when moving in?

Our apartments are fully furnished. However, you should bring your own kitchenware, bed linens, pillows, duvet, towels and personal belongings. If you have any questions about the available inventory…

Updated 1 year ago by THE FIZZ

(Netherlands) Where can I park my bicycle /car?

Unfortunately, we do not offer car parking. There is plenty of free public parking surrounding THE FIZZ. You can park your bike in the basement. Not all parking spaces are under video surveillance, s…

Updated 6 months ago by THE FIZZ

(Netherlands) Which rental articles are available?

The available rental items vary depending on the location. In Utrecht we offer, vacuum cleaners (upon availability), floor mops, drying racks, bicycle pumps, umbrellas, tools or board games. Come dow…

Updated 6 months ago by THE FIZZ

(Netherlands) Can you give me a contact person for check-in?

On the day of check-in, we will have a number of team members available to assist you. Just look for someone at the office wearing THE FIZZ clothing; they will be able to assist you.

Updated 6 months ago by THE FIZZ

(Netherlands) Where can I find the house rules for my house?

You can find the house rules for Utrecht here. Am I allowed to smoke in my apartment? According to the house rules smoking is prohibited in the apartment and in the common interior areas of the build…

Updated 6 months ago by THE FIZZ

(Netherlands) When and how can I move in?

You can move in after the rental contract has been concluded and the payments have been received, and at the earliest on the day the rental contract begins. You can book your desired move-in date via…

Updated 1 year ago by THE FIZZ

(Netherlands) What security precautions are there?

For the security of our tenants, our buildings are equipped with an electronic locking system and intercoms. Public areas are also under video surveillance. Furthermore, all our employees are trained…

Updated 1 year ago by THE FIZZ

(Netherlands) I have accidentally transferred too much/double transferred.

In this case, we will credit the overpayment to your next monthly costs. If we have a valid SEPA direct debit mandate from you, we will debit less accordingly.

Updated 6 months ago by THE FIZZ

(Netherlands) How is the procedure with Quarantine? Can I do quarantine in my apartment if I have too? Do you offer support?

We advise that you follow the Dutch government COVID guidelines, including those regarding possible requirements for quarantine. If you are required to stay in your apartment, you are able to have fo…

Updated 1 year ago by THE FIZZ

(Netherland) I am locked out of my apartment, who can I call?

If you have lost your keys or are locked out of your apartment, and the office is closed, please call +31 (0)30 207 6338 to reach our after hours maintenance emergency line. If a locksmith is require…

Updated 6 months ago by THE FIZZ

(Netherlands) I have a Maintenance Emergency After Hours, who do I call?

If you have a Maintenance Emergency and the office is closed, please call +31 (0)30 207 6338 to reach our after hours maintenance emergency line. Please note that this is for emergencies only. Calls…

Updated 6 months ago by THE FIZZ

(Netherlands) Service Costs

What are service costs? The total monthly costs is the base rent, internet service, furniture and service costs combined. Service costs for utilities and general costs are paid as advances against th…

Updated 6 months ago by THE FIZZ

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