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Corona - Information

​Are there additional cancellation options?

The current situation has caused a time full of uncertainties, in which one has to adapt partly flexibly to the external circumstances. Whether it is due to changing governmental regulations, entry r…

Updated 1 month ago by THE FIZZ

Can I still invite friends to THE FIZZ?

We ask you not to invite any external people to THE FIZZ until further notice, in order to minmize the risk of infection.

Updated 1 year ago by THE FIZZ

Where can I find out what the current situation is in my city?

Where can I find out what the current situation is in my city? Germany: https://www.bundesgesundheitsministerium.de/coronavirus.html https://www.auswaertiges-amt.de/de/ReiseUndSicherheit/covid-19/229…

Updated 1 year ago by THE FIZZ

To which emergency numbers can I reach out?

Germany: Your family doctor . Medical on-call service: 0049 116117 . Federal Ministry of Health (Citizen’s Phone Numer): 0049 30 346 456100 . Austria: Your family doctor . Medical on-call service: 14…

Updated 1 year ago by THE FIZZ

As a FIZZ tenant, on which channels do I receive news and further information?

You will receive updates and news via email. In addition your house manager will report news in the internal Facebook group.

Updated 1 year ago by THE FIZZ

Helpful Downloads

General information: https://www.bundesgesundheitsministerium.de/fileadmin/Dateien/3_Downloads/C/Coronavirus/Merkblatt-Bildungseinrichtungen-Coronavirus__EN.pdf Tips for protection of the virus: http…

Updated 1 year ago by THE FIZZ

How can I protect myself at THE FIZZ?

Avoid the common areas, or groupings with several FIZZies. Air your apartment regularly. Dispose your garbage regularly and do not leave it in the hallways. Wash your hands regularly. Take a walk out…

Updated 1 year ago by THE FIZZ

Are the washrooms still accessible?

Yes, the washrooms are still accessible. If there is more than one person in the room, stay distanced.

Updated 1 year ago by THE FIZZ

I, myself, have decided on a quarantine in my apartment – who will help me with the supply of medicine or food?

Inform your house manager about it and ask the community who can support you with purchasing these items. Your neighbors will certainly help you out :)

Updated 1 year ago by THE FIZZ

Can I currently move into my apartment?

Yes, of course you can move into your apartment on time. Please note: · Inform yourself about the current regulations before moving in · If you should arrive from a high-risk area, please contact the…

Updated 10 months ago by THE FIZZ

What should I do if I arrive in Germany, Austria or the Czech Republic from a high-risk country?

If you arrive in Germany, Austria or the Czech Republic from a high-risk area, a corona test must first be carried out. You will find the risk areas on the following pages: Germany: https://www.rki.d…

Updated 10 months ago by Francesca Helfenbein

I have left my apartment without cleaning it out. Also, I dont know when/if I am able to return. What should I do?

We will certainly find a solution together! Please contact our Customer-Service-Team: service@the-fizz.com

Updated 1 year ago by THE FIZZ

What to do if I travel to Germany, Austria or Czechia from a high-risk area?

If you come to Germany, Austria or Czechia from a high-risk area, the first measure is a Corona test. You find the lists of the high risk areas on the following homepages: Germany: https://www.rki.de…

Updated 10 months ago by Francesca Helfenbein

What is THE FIZZ doing about Covid19?

The highest priority for THE FIZZ is the protection and safety of all tenants. This means that we have increased all hygiene measures regarding daily cleaning and disinfection of the frequently used…

Updated 1 year ago by THE FIZZ

Which rooms are currently usable, which are not?

The reception, washrooms, garbage rooms, hallways and your apartment are usable. Common kitchens are usable with restrictions: there is a maximum number of people who can stay in the kitchen at once.

Updated 10 months ago by THE FIZZ

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