Corona - Information
Can I still invite friends to THE FIZZ?
We ask you not to invite any external people to THE FIZZ until further notice, in order to minmize the risk of infection.
Where can I find out what the current situation is in my city?
Where can I find out what the current situation is in my city? Germany: https://www.bundesgesundheitsministerium.de/coronavirus.html https://www.auswaertiges-amt.de/de/ReiseUndSicherheit/covid-19/229…
My rental contract ends on 31 March 2020 - is the move-out taking place?
Yes, of course you can move out in the next few days. Your house manager will inform you about this in detail.
To which emergency numbers can I reach out?
Germany: Your family doctor . Medical on-call service: 0049 116117 . Federal Ministry of Health (Citizen’s Phone Numer): 0049 30 346 456100 . Austria: Your family doctor . Medical on-call service: 14…
As a FIZZ tenant, on which channels do I receive news and further information?
You will receive updates and news via email. In addition your house manager will report news in the internal Facebook group.
General information: https://www.bundesgesundheitsministerium.de/fileadmin/Dateien/3_Downloads/C/Coronavirus/Merkblatt-Bildungseinrichtungen-Coronavirus__EN.pdf Tips for protection of the virus: http…
How can I protect myself at THE FIZZ?
Avoid the common areas, or groupings with several FIZZies. Air your apartment regularly. Dispose your garbage regularly and do not leave it in the hallways. Wash your hands regularly. Take a walk out…
Are the washrooms still accessible?
Yes, the washrooms are still accessible. If there is more than one person in the room, stay distanced.
I, myself, have decided on a quarantine in my apartment – who will help me with the supply of medicine or food?
Inform your house manager about it and ask the community who can support you with purchasing these items. Your neighbors will certainly help you out :)
The reception does not accept any parcel delieveries for the time being. Where will by parcels be delivered now?
Please put your name and apartment number so that the postman can ring your doorbell to deliver your package. If you are not at home, your parcel will be delivered to the nearest service shop (see be…
Can I move into my apartment on April 01, 2020?
Yes, of course you can move into your apartment on time. You will receive the exact instructions from your house manager.
I have left my apartment without cleaning it out. Also, I dont know when/if I am able to return. What should I do?
We will certainly find a solution together! Please contact our Customer-Service-Team: email@example.com
I cannot leave my apartment, but my tenancy agreements ends on 31.03.2020. Can I extend the agreement for shorter periods than one year?
We will try to find a temporary solution, as long as there are availabilities to rent out. Please contact our Customer-Service-Team: firstname.lastname@example.org
I have rented an apartment from 1st April 2020, but I am not able to move in out of the current situation.
In this case please contact our Customer-Service-Team: email@example.com
How do I reach the team?
We have sent you all relevant information and contact details by email. We can be reached by phone during opening hours and by email.
What is THE FIZZ doing about Covid19?
The highest priority for THE FIZZ is the protection and safety of all tenants. This means that we have increased all hygiene measures regarding daily cleaning and disinfection of the frequently used…